Coffee Creek Correctional Facility – Star Award

Carisa – A member of the DMV program at Coffee Creek Correctional Facility

My name is Carisa G. I have been with the Coffee Creek DMV Call center for 8 ½ years. I’ve been a lead agent currently for four years. I really enjoy working for DMV as I feel it brings some normalcy to a place like this.

I was inspired to propose this as an idea to my manager because of my experience as an employee at Sprint call centers. There the employees are recognized for their stellar performance, and you were awarded with the employee of the month.

When I was having my One-on-One meeting with my manager, here at DMV, I presented this idea for employee of the month and that we would call it STAR agent. She agreed it was a great idea and then asked that I write it up as a proposal.

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Coffee Creek Correctional Facility – Vision Boards

Auli’i – A member of the DMV program at Coffee Creek Correctional Facility

My name is Auli’i and I’ve been working at the CCCF DMV Call Center for five months now, and it took me by surprise when I was asked to write about the purpose for the “Vision Wall” idea I came up with for my peers. In a place like this, we are not strangers to not being heard or our ideas going unnoticed, which is a thing that needs to change, and this acknowledgement is proof that they’re finally trying: “There’s always room for change”.

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Coffee Creek and OCE Recognize Another Outstanding DMV Agent

Adult in Custody Desserrey Cheney poses with her award certificate

This quarter’s STAR award, given to a Coffee Creek Correctional Facility (CCCF) DMV agent for outstanding work at the call center, was presented to Desserrey Cheney. Cheney is an adult in custody (AIC) at Coffee Creek, and her role as a DMV call center agent is made possible by the Oregon Department of Correction’s (DOC) partnership with Oregon Corrections Enterprises.

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Coffee Creek DMV Agents Express Themselves Through Art

Two of the artists pose with one of the DMV call center murals

This article was written by agents at the Customer Assistance Call Center located at Coffee Creek Correctional Facility (CCCF) and modified for the DOC blog. The agents, who are all incarcerated at Coffee Creek, hope there is a shared enjoyment when reading about their journey and the artwork it produced.

The journey of the murals began when the DMV Coffee Creek Call Center (CCCC) was preparing to celebrate 30 years of success as part of the Customer Assistance team. The team floated many ideas for the theme and decorations, but ultimately the final decision was made by vote. The result: a bridge, linking CCCC with the larger DMV operations and the slogan, “Driving the bridge to success for 30 years.” Spanning the bridge is a vehicle for every CCCC agent, with salmon swimming in the river below. Decorated with paper, colored pencils, crayola markers, kindergarten scissors, and tape, this became the team’s first mural, and remained up (with facility approval) for an entire year.

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Coffee Creek and OCE Recognize Outstanding Agent

On June 12, adult in custody (AIC) Niya Sosa-Martinez received the STAR award for her outstanding work at Coffee Creek Correctional Facility’s (CCCF) DMV call center. The STAR (Star to Agent Recognition) award is given quarterly to an AIC who demonstrates excellent interpersonal skills, leadership, and initiative; and goes above and beyond the standard. AIC Sosa-Martinez was nominated and voted on by her peers, other phone agents at the DMV call center, and enjoyed a commendation and luncheon with Superintendent Paula Myers, Section Manager Connie Crapser, and Center Manager Tammy Matthews.

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