Coffee Creek and OCE Recognize Outstanding Agent

On June 12, adult in custody (AIC) Niya Sosa-Martinez received the STAR award for her outstanding work at Coffee Creek Correctional Facility’s (CCCF) DMV call center. The STAR (Star to Agent Recognition) award is given quarterly to an AIC who demonstrates excellent interpersonal skills, leadership, and initiative; and goes above and beyond the standard. AIC Sosa-Martinez was nominated and voted on by her peers, other phone agents at the DMV call center, and enjoyed a commendation and luncheon with Superintendent Paula Myers, Section Manager Connie Crapser, and Center Manager Tammy Matthews.

Sosa-Martinez describes herself as usually unwilling to be the center of attention, so accepting the praise and attention was a step outside her comfort zone. This is something she recommends practicing, saying, “Be fearless. Don’t be scared to try new things, stepping out of your comfort zone, and speaking out about something you believe in. Don’t let anything anyone might say stop you from being successful.” One of Sosa-Martinez’s goals is to aid others who may not always ask for help and pay it forward to see her peers become successful.

AIC Sosa-Martinez’s favorite quote exemplifies her commitment to self-improvement in the face of adversity:

“When things go wrong, as they sometimes will; when the road you’re trudging seems all uphill; when the funds are low and the debts are high; and you want to smile but you have to sigh. When all is pressing you down a bit – rest if you must, but don’t you quit. Success is failure turned inside out; the silver tint on the clouds of doubt; and you can never tell how close you are; it may be near when it seems far. So stick to the fight when you’re hardest hit; it’s when things go wrong that you must not quit.”

John Greenleaf Whittier, poet

Congratulations to Niya Sosa-Martinez, STAR Award recipient, for her excellent work and dedication!