This quarter’s STAR award, given to a Coffee Creek Correctional Facility (CCCF) DMV agent for outstanding work at the call center, was presented to Desserrey Cheney. Cheney is an adult in custody (AIC) at Coffee Creek, and her role as a DMV call center agent is made possible by the Oregon Department of Correction’s (DOC) partnership with Oregon Corrections Enterprises.
This award is given to an exemplary DMV/Coffee Creek agent who has met the criteria set forth by the STAR Committee. The STAR Committee consist of four phone agents, who were nominated then voted upon by their peers, one DMV Technical Specialist staff member, and final oversight provided by the DMV Center Manager. The eligibility criteria for the award is based upon: customer service excellence, performance stats, attendance, team participation, team cohesiveness, co-worker observations and the consistent display of values associated with integrity, honesty and professionalism.
According to DMV Coffee Creek Manager Tammy Mathews, Desserrey has shown herself to be an outstanding employee who goes above and beyond normal DMV excellency standards. She is a goal-oriented team player who is always willing to help out and encourage her fellow agents. She consistently demonstrates outstanding leadership skills on the phone and in person. She is diligent with the task of delivering accurate and complete DMV information to every customer.
When she was selected, Desserrey wished to share that she loves her job — otherwise she wouldn’t have spent the last 14 years with DMV! Some short-term goals of Desserrey’s include: finishing out her time with DMV, continuing to lead, and working with all the women who enter the DMV call center program. Desserrey encouraged her peers by sharing, “getting the STAR was something I never thought I would get, that makes it even more special. Now everyone will know anyone can be a STAR with hard work.” Desserrey’s favorite quote is one by Dr. Martin Luther King, Jr:
As my sufferings mounted I soon realized that there were two ways in which I could respond to my situation – either to react with bitterness or seek to transform the suffering into creative force. I decided to follow the latter course.
Congratulations to Desserrey!
If you’re curious, we have previously shared about this quarterly award here.
Read more about the creativity of the Coffee Creek DMV center agents here.